Privacy Policy

Please take a moment to read this policy carefully. It outlines how Amana Serenity Residence and its subsidiaries and affiliates (collectively referred to as the “Amana Serenity Residence”) collect, use, and share your personal information. Personal information refers to any data about an identifiable individual, as defined by Personal Information Protection Act (PIPA) or other relevant privacy laws.

By using our websites, creating or accessing a Homeowner Portal account, purchasing our products or services, contacting us, or otherwise interacting with Amana Residence, you are acknowledging and accepting the terms outlined in this policy. If you do not agree with our practices, please do not use our websites, Portal, or services. Amana Serenity Residence may update this policy from time to time, and we will provide reasonable notice of any changes (for example, through email or by posting the updated policy at www.amanaresidence.ca). This policy may also be supplemented or modified through agreements made directly between you and Amana Residence.

Collection of Personal Information

We collect, use, and disclose your personal information with your consent and as allowed by law. The type of consent explicit or implicit depends on the sensitivity of the information and the purpose for its use.

  • Explicit consent means you clearly agree (verbally, in writing, or electronically) to specific uses of your personal information.
  • Implicit consent is assumed when you voluntarily provide information or continue using our services after being informed of this policy.

At the time your information is collected, we may also tell you if it will be used for marketing purposes (e.g., emails, texts, calls). Here are some examples of how we interpret your consent:

  • You provide personal information (either directly or through a representative) for purchasing or leasing a property or related service.
  • You submit an application online, verbal, or written that includes your personal details.
  • You update your last name and we assume prior consents related to your name still apply, unless told otherwise.
  • You continue to use our websites, which may collect data via cookies to track usage and engagement, including information like IP address, device type, and browsing behavior.

We only collect personal information necessary to fulfill the specific purposes stated and always do so through fair and lawful means.

Use and Disclosure of Personal Information

We use and share your personal information primarily to fulfill the purpose it was collected for, or as allowed or required by law. This includes:

  • Delivering and improving our websites and services
  • Providing the products or services you request or purchase
  • Managing legal or contractual obligations (e.g., sharing information with legal or financial advisors)
  • Processing transactions and accounting records
  • Informing you about changes to our services or offerings
  • Sending marketing communications (e.g., newsletters, event invitations, promotions)
  • Managing the Customer Care Portal and your customer relationship
  • Operating and maintaining our properties, including tenant services and security
  • Investigating any legal or contractual breaches

We may also use your information for any other purpose disclosed at the time of collection.

Accessing or Updating Your Personal Information

If you want to access or correct the personal information we have about you, send a detailed written request to our Privacy Officer. Once we verify your identity, we’ll let you know what information we hold, how it’s used, and who it has been shared with unless the law prevents us from doing so.

If any of your information is incorrect or incomplete, you can request a correction. If we agree that a correction is necessary, we will update it as soon as possible and inform any third parties we’ve shared the information with in the past year.

Retention of Personal Information

We retain personal information only for as long as needed to fulfill the purposes it was collected for or to meet legal/business requirements. Once it’s no longer needed, we’ll securely destroy, anonymize, or erase it.

We use appropriate security measures to protect your personal information based on its sensitivity. These measures help prevent loss, theft, unauthorized access, or misuse.

Withdrawing Consent

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time by contacting our Privacy Officer at info@amanaresidence.ca. We’ll let you know if there are any implications for withdrawing consent.

Please note that some information is required for legal or contractual purposes (e.g., completing a sale or managing a tenancy). In such cases, withdrawal of consent may limit our ability to offer certain services. We may also retain a record of your withdrawal request.

You can manage your cookie preferences through your browser’s privacy settings, where you can block or control how cookies are used.

Concerns or Complaints

If you believe we are not complying with this privacy policy, you may submit a written complaint to our Privacy Officer. We will investigate the issue and get back to you with a resolution in a timely manner. The process may involve interviews or other steps, depending on the nature of the complaint.

For questions, concerns, or requests, you can contact our Privacy Officer at:

📧 info@amanaresidence.ca